How to make a deposit from your phone

A deposit on a phone involves more app-switching than on a computer. That is not a problem in itself, but it is where most "my money vanished" moments come from. The walk-through below is written for the mobile browser. Amounts, fees and the exact list of methods are not given here because they depend on your account — the cashier shows them.

Before the first deposit

Step by step

  1. Log in on the verified site and tap the balance or the "Deposit" button — on small screens it often sits in the top bar or behind the menu icon.
  2. Choose a method. Look at the minimum and any fee shown next to it; the set of methods and limits depends on the account.
  3. Enter the amount. If the cashier offers a bonus checkbox, decide deliberately — leave it unticked if you have not read the terms (see bonus terms).
  4. Confirm. For pangalink or card payments you will usually be sent to your bank's page or app and asked to approve with Smart-ID, Mobiil-ID or a PIN.
  5. Return to the browser tab. If the balance has not updated, open the transaction history before trying again.

When the tab reloads

iOS and Android both free up memory aggressively. If the bank app takes a while, the casino tab can reload when you return and show the cashier as if nothing happened. Do not repeat the payment immediately. Check the history in the cashier and your bank app. If the bank shows the money as sent but the casino does not show it after a reasonable time, contact support with the time, amount and method — the support page explains how.

Deposits decide withdrawals

The method you deposit with often shapes how you can withdraw. Many casinos return money to the same method where technically possible, and some deposit-only options (such as prepaid vouchers) cannot receive a withdrawal at all. Read the withdrawal rules before choosing, and check the withdrawal guide for the verification step that usually precedes the first payout.

Which method guide fits you

Open Kanuuna

Deposit questions

I approved the payment in my bank app but the balance is unchanged. What now?
Do not pay again. Check the cashier's transaction history and your bank statement. If the money left your account but did not arrive, contact support with the time, amount and method.
Is there a deposit fee?
That depends on the method and the account. Any fee is shown in the cashier before you confirm; your bank or wallet may have its own charges.
Should I tick the bonus box on my first deposit?
Only after reading the bonus terms: wagering, maximum stake and excluded games can all affect when you can withdraw.
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