Kanuuna support from your phone

Most questions a casino's support team gets could be answered in one message, if the message contained the right details. On a phone it is tempting to type "deposit not working" and wait. This page explains where support usually sits on the mobile site, what to put in the first message and which "support" contacts to ignore. It is written by an independent site: we cannot contact the operator for you, and the channels, languages and hours of Kanuuna's support are the operator's to state — check the help section on the site.

Where to find support on mobile

Where	What it usually is
Chat bubble, bottom corner	Live chat or a chatbot that hands over to an agent
Menu → Help / Support	FAQ, contact form, email address
Footer of the site	Terms, contact details, responsible gambling links

The chat bubble can hide behind the sticky bottom bar or the on-screen keyboard. If you cannot see it, rotate the phone or scroll to the very bottom.

A first message that gets solved

What happened, in one sentence.
When — the time from your phone's clock.
Where — the game and its studio, or the payment method and amount.
Reference numbers — transaction ID or the round ID from the game's history.
Screenshots of the error and the balance.

Ask for a ticket number and screenshot the chat before closing it; mobile chats do not always keep history.

Questions support can and cannot answer

Support can explain account status, verification requests, bonus terms and payment issues. It cannot change the result of a game round — results are settled on the game server — though it can look up the round in the studio's history. For licence questions, rely on EMTA's list of legal gambling organisers on emta.ee rather than on a chat reply.

Fake support

Nobody from genuine support needs your password, your full card number or a Smart-ID confirmation you did not initiate. Messages from "support" in personal messaging apps, or links to "verify your account" on another domain, are phishing. See mirror sites.

If support does not resolve it

Keep your records and follow the steps on the complaints page. And if the problem is the amount you are playing rather than the casino, support can usually help with limits or self-exclusion — or contact the Estonian counselling centre on 15410 (15410.ee).

Open Kanuuna help

Support questions

Is Kanuuna support available around the clock?

We do not confirm hours or languages. The help section on the operator's site states them.

Can kanuunacasino.info contact support for me?

No. We are an independent site with no access to accounts. Contact the operator directly through the verified site.

Should I send documents through the chat?

Only through the upload function or channel the operator specifies on its verified site, never through a personal messenger.